Frequently asked questions
Can I return or exchange my order?
Yes — items can be returned or exchanged within 7 days of delivery, provided they’re unused and in original packaging.
Please visit our Returns & Refund Policy page for complete details.
How can I contact Guldaan?
You can message us on WhatsApp at 03106856906
Our support team is available Monday–Saturday, 10 AM to 7 PM.
How long does delivery take?
Standard delivery within Pakistan usually takes 3–6 working days, depending on your location.
We also offer express shipping for select cities.
Once shipped, you’ll receive a tracking number via SMS or email.
What if I receive a damaged or wrong item?
Don’t worry — just contact our support within 48 hours of receiving your order, and we’ll make it right.
We offer easy replacements or store credit for eligible cases.
Each parcel is carefully packed, but we know things can happen in transit.
How much does shipping cost?
We offer nationwide delivery across Pakistan at a minimal shipping fee, calculated at checkout.
Orders worth Rs. 3,000 or more enjoy Free Shipping— our little way of saying thank you for choosing Guldaan. All parcels are securely packed to ensure your products arrive safely and beautifully.
Can I gift Guldaan baskets to someone?
Absolutely!
We offer gift-ready packaging and can even add a personal note — just mention it at checkout.